Cancellation Policy

If you need to cancel an order or correct a detail, contact us as soon as possible.

Before dispatch

Request cancellation before your order is dispatched by emailing or messaging our support team with your order number. We will check the order status and confirm whether cancellation can be processed. A request is not confirmed until you receive our confirmation.

No cancellation fee is charged for an approved pre-dispatch cancellation.

After dispatch

Once an order has been dispatched, we may not be able to stop the shipment. Contact us for assistance rather than refusing delivery without guidance. Any exchange or refund request is handled under our Return & Exchange Policy, without limiting your statutory rights.

Refunds for approved cancellations

Where payment has been received, an approved cancellation is refunded to the original payment method wherever possible. We aim to initiate approved refunds within 5–7 business days. Your bank or payment provider may take additional time to reflect the credit. Contact us if you need the refund status.

If JIMIKI cannot fulfil an order

If an item becomes unavailable or we cannot fulfil your order, we will contact you and arrange a refund for the unfulfilled items where payment has been received. We will not substitute a different product without your agreement.

Request cancellation

Email connect@jimiki.in or WhatsApp +91 77600 60068. For order support, include your order number. Never share an OTP, password or full card details.