Return & Exchange Policy
At JIMIKI, we ensure every jewellery piece is quality-checked and carefully packed before dispatch.
1. Voluntary exchanges
- Exchange requests are accepted within 3 days of delivery for eligible products.
- Products must be unused, unworn and in their original condition, with original packaging and security tags intact.
- Only one voluntary exchange per order is allowed.
- Exchange shipping charges are borne by the customer for change-of-mind requests.
2. Products not eligible for voluntary exchange
- Used or worn jewellery.
- Earrings and nose pins, for hygiene reasons.
- Customised jewellery.
- Bridal, clearance and final-sale products clearly marked as non-exchangeable.
- Products with removed or damaged security tags.
These restrictions do not apply to valid claims involving defective, damaged, incorrect or misdescribed products, or other remedies required by applicable consumer law.
3. Damaged or incorrect products
Please contact us as soon as possible, preferably within 48 hours of delivery, with your order ID and clear photographs. An unboxing video is recommended for faster verification but is not mandatory and its absence does not by itself invalidate a claim.
Verified complaints will receive an appropriate replacement or refund in accordance with applicable consumer law. The suggested 48-hour reporting period is not a cut-off for statutory rights.
4. Refunds
- No refunds are offered for change of mind or personal preferences.
- Refunds are available where required by applicable consumer protection laws.
- Approved refunds will be processed to the original payment method wherever possible.
Nothing in this policy limits remedies for defective, deficient, spurious, incorrect or misdescribed goods, or qualifying late delivery under applicable law. The legal exception for late delivery caused by force majeure applies.
5. Important conditions
- Voluntary exchanges are subject to quality inspection.
- Products showing signs of use are not eligible for voluntary exchange.
- Slight colour variations caused by lighting or screen settings are not grounds for a change-of-mind refund. This does not exclude claims where a product materially differs from its description.
- Security-tag requirements, the one-exchange limit and the 3-day exchange window do not restrict statutory consumer rights.
We aim to initiate approved refunds within 5–7 business days of approval. Bank or payment-provider processing may add time before the amount appears in your account. Ask us for an update if you have not received it.
6. Request assistance
Contact us with your order ID before sending a product back so that we can provide the appropriate instructions.
Email: connect@jimiki.in
WhatsApp: +91 77600 60068
Thank you for shopping with JIMIKI. We appreciate your understanding and support in helping us maintain the quality of our jewellery.
Ecommerce office
Studs And Hoops LLP
1034/A, 26th Main Rd, Jayanagara 9th Block, Jayanagar, Bengaluru, Karnataka 560041, India
This is our ecommerce office, separate from our retail showrooms. Please contact support for return instructions before sending any parcel.
Warehouse
Studs And Hoops LLP
950, Swamy Complex, 24th Main, JP Nagar 2nd Phase, Bengaluru, Karnataka 560078, India.
For returns or exchanges, contact support first and use the address provided in your return instructions.