Frequently Asked Questions
A little guidance for your next favourite piece. Find answers about shopping, delivery, care and getting help.
Shopping & product details
Where should I start?
Explore all categories, browse new arrivals or discover best sellers. Product pages contain the available colour, size and product-specific information.
Are prices inclusive of taxes?
Yes. JIMIKI product prices include applicable taxes. Shipping charges, where applicable, are separate; review your order total at checkout before paying.
How do I choose a colour or finish?
Select the available option on the product page before adding it to your cart. Check the selected option and product details in your cart. If the image or colour name is unclear, send us the product link before ordering.
Are all pieces waterproof or suitable for sensitive skin?
Do not assume these properties unless they are explicitly stated for the individual product. Materials and finishes vary. If you have a known sensitivity, ask us to confirm the available material information before buying.
Will colours look exactly like my screen?
Lighting and display settings can affect how colours appear. Check all available product photographs and the written description. Contact us if you need help choosing a finish.
How do I choose a ring size?
Use the measurements provided for the individual ring and our ring size guide. Adjustable does not mean one size fits everyone; avoid forcing or repeatedly bending a ring.
Orders & delivery
Where do you deliver?
We offer standard delivery across India. For a delivery enquiry, share your PIN code and the product link with our support team.
When will my order arrive?
Dispatch is usually within 1–3 business days. Delivery is estimated at 3–7 business days after dispatch, or 7–10 for remote locations. These are estimates, not guaranteed dates. See our Shipping Policy and ask us before ordering for a time-sensitive occasion.
How can I track my order?
Use the order-status link in your order confirmation or sign in to your account. See our order tracking guide if you need help. Carrier updates are available when tracking has been assigned.
Can I change my address or cancel an order?
Contact us as soon as possible with your order number and the requested change. Our team must check the order status before confirming whether the request can be processed. Sending a request does not itself confirm a change or cancellation.
What if I have a payment or order-confirmation problem?
Check your email, spam folder and account order history. If a payment appears to have been taken but no order is shown, contact us before placing the same order again. Never share your OTP, password or full card details.
Care & after-sales support
How should I care for my jewellery?
Keep pieces away from water, perfume, hairspray and harsh cleaning products. Wipe gently with a soft, dry cloth and store separately. Read our jewellery care guide for more details.
My order arrived damaged or incorrect. What should I do?
Contact us promptly with your order ID and clear photographs of the item and packaging. An unboxing video can help if you have one. Please keep the packaging while we review the issue.
How do I ask about an exchange or refund?
Email or WhatsApp our team with your order number, the item concerned and the reason for your request. Ask for instructions before sending anything back. Eligible voluntary exchanges must be requested within 3 days of delivery. Exclusions apply, including earrings and nose pins for hygiene reasons. Read our Return & Exchange Policy. These voluntary-exchange restrictions do not limit statutory rights for defective or incorrect goods.
How should I care for hair accessories?
Open clips gently and choose a hair section that fits without forcing the mechanism. Keep fabric trims and decorative elements dry, and store accessories without crushing them.
Gifting, bulk orders & help
Can you help me choose a gift?
Send us your budget, preferred colours, occasion and any product links you like. We can help you compare the available product information. Ask about packaging or special requests before ordering; do not assume they are included.
Do you accept bulk or wholesale enquiries?
Yes—send the products, quantities, preferred colours, delivery PIN code and required date. Pricing and availability are confirmed individually. Read our bulk order guide.
Can I visit a showroom?
You can explore JIMIKI in Jayanagar and on Brigade Road in Bengaluru. See our showroom information and check current location details and opening hours before travelling.
How can I contact you?
Email connect@jimiki.in or WhatsApp +91 77600 60068. For order enquiries, include your order number.